Effective Date: March 7, 2026
At PRIME FIX ESTABLISHMENT, we aim to provide reliable and professional appliance repair services. This Refund and Cancellation Policy explains the conditions under which customers may cancel service appointments or request refunds.
By booking a service with us through primeappliancefix.com, phone, or other communication channels, you agree to this policy.
Customers may cancel or reschedule a service appointment by contacting us before the technician is dispatched.
If a cancellation request is made after the technician has already been assigned or has arrived at the location, a diagnostic or service visit fee may apply.
To cancel or reschedule an appointment, please contact us using the phone number listed on our website.
In many cases, a technician visit includes a diagnostic or inspection fee for identifying the appliance issue.
This fee covers:
Technician travel
Time spent diagnosing the appliance
Basic inspection and testing
Diagnostic fees are generally non-refundable once the inspection has been completed.
Repair services will only begin after the customer agrees to the repair cost provided by the technician.
Once the repair work has been completed and approved by the customer, payments made for labor and installed spare parts are generally non-refundable.
Refunds may only be considered in limited situations, including:
If a payment was made but the service was not provided
If a billing error occurred
If a duplicate payment was made
Any approved refund will be processed using the same payment method where possible.
If spare parts are required during a repair service:
Spare parts may carry a supplier or manufacturer warranty, depending on availability.
Refunds for spare parts may not be possible once parts have been installed and used.
While our technicians aim to repair appliances professionally, some appliances may not be repairable due to:
Severe internal damage
Manufacturer limitations
Unavailable spare parts
Previous improper repairs
In such cases, the diagnostic or inspection fee will still apply.
PRIME FIX ESTABLISHMENT reserves the right to update or modify this Refund and Cancellation Policy at any time. Any updates will be posted on this page with a revised effective date.
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Company Name: PRIME FIX ESTABLISHMENT
Website: primeappliancefix.com
Phone: +971 50 699 7974
Address: M-38 Musaffah, Abu Dhabi, United Arab Emirates
